Empathy is touted as one of the most important skills for the future of work. But how do we go about studying a skill so centred on the heart? Penny Locaso chatted with an empathy expert for some answers. D Ruth Holloway is a self-proclaimed Jill-of-all-trades: technologist, writer, activist, public speaker, wife, mother, empath, and, we’d like to add, inspiration. Ruth has made it her purpose to find ways to eliminate prejudice in the tech trade. How does one achieve such a feat? You guessed it – through empathy. An emotion that Ruth has explored at great lengths, both professionally and personally. This is the second instalment of our weekly Future Proof TV series.